Return & Exchange policy
We appreciate your choice to shop with Earth For Us, your trusted online grocery store in Faisalabad. We understand that sometimes, circumstances may require a return shortly after delivery. Please review our return policy below for returns made within 6 hours after delivery, with an important note regarding delivery charges.
Returns Within 6 Hours After Delivery
- Timeframe: We accept returns for packed items (unopened) within 6 hours of your order being delivered.
- Exclusions: Please note that perishable items such as dairy products, meat, vegetables, and fruits cannot be returned due to their nature.
- Return Process: If you wish to return eligible items, please contact our customer service at [customer service number] immediately upon receiving your order delivery.
- Return Authorization: Our customer service team, dedicated to serving the Faisalabad area, will guide you through the return authorization process and provide necessary instructions.
- Packaging: Ensure that the items are in their original, unopened packaging and properly packed to prevent damage during return transit.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a reputable shipping service with tracking and insurance.
- Inspection and Refund: Once we receive the returned items and verify their eligibility, we will process a refund to your original payment method for the value of the returned items.
Important Note Regarding Delivery Charges
Delivery Charges: Please be aware that the original delivery charges incurred for your order are non-refundable. We do not offer a refund for the delivery charges associated with your initial purchase.
We hope this policy provides clarity on returns made within a short timeframe after delivery. If you have further questions or require assistance, please don’t hesitate to reach out to our customer service team, dedicated to serving our online grocery store customers in Faisalabad. We are committed to ensuring your satisfaction with your shopping experience at Modern Bazar. Thank you for shopping with us in Faisalabad’s premier online grocery store.